• bftstore.com takes customer satisfaction very seriously. In the case of problems with your order, please send us an email on contact@bafcofoods.com and we will assist you. In appropriate cases, if you have already been billed by Bafco Foodstuff, Bafco Foodstuff will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction. Refunds will be done only through the Original Mode of Payment.

Prices and availability

  • bftstore.com reserves the right to update the prices at any time. While we will do our best to procure and deliver your order, certain products may be temporarily unavailable or out of stock. In such cases: if you did not receive your order or received an incorrect order, you will be issued a full refund; if part of your order is missing, we will issue a partial refund for the price of the undelivered quantity. In every event, we will do our best to ensure your satisfaction.

Debit / Credit Cards

  • We accept payments using Visa and MasterCard credit/debit card in AED.
  • Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:
  • Credit or Debit cards must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
  • The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
  • The customer refund procedure might take up to two working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.